Shipping








 

Canadian Orders

Canadian orders are shipped via Canada Post's Expedited Parcel service from our Guelph, Ontario location usually within 2 business days of payment. Canadian residents should receive orders within 5-10 business days.

Express shipping is available for an additional fee - please contact us for a quote.

USA / International Orders

U-RAAW! ships all items to the United States. Orders that require shipment to any location outside of North America may be subject to restrictions, or import duties and/taxes, and will be handled on case-by-case basis. If you are an international customer, please contact us via email before placing an order.

Free Shipping

Order over $99 qualify for free shipping, and are shipped via Canada Post's Expedited Parcel service. If you would like a faster service, pick which method you would like and once we have manually calculated the difference in shipping to upgrade the delivery service, we will contact you with the additional amount. As with all orders, you will be sent a tracking number from U-RAAW! once your order has been processed.

Shipment Tracking

You will receive a tracking number via email once your order is shipped so that your package can be tracked online at www.canadapost.com.

Returns

Please contact us within 48 hours if there is a problem with your order.

Most unopened products can be returned for a full refund of the purchased price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to U-RAAW! at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products, minus shipping costs. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

Once you have contacted or returns department and received a return authorization number, you may ship your item to the following address:

U-RAAW! Custom Health Foods
PO Box 3344
Guelph, ON
N1L1B4

Damaged or Incorrect Items

In the event that your order arrived damaged or you received the incorrect item(s), please contact us within 48 hours after receiving your order.

Taxes

Taxes are applicable to shipping , and some items. HST rates: ON-13%, NL-13%, NS-15%, NB-13% and the remaining provinces 5% GST only.

Payment Methods

U-RAAW! accepts all major credit cards as well as Paypal. All payments are to be made in Canadian dollars.



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If you experience a problem with any of our products, customer service, shipping, or even if you just plain don’t like what you bought, please let us know.We’ll do whatever it takes to make it right.

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